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ABOUT CONFITEX'S TEXTILE TECHNOLOGY

What is Confitex's textile technology?

We have created a revolutionary multi-layered absorbent and leakproof textile, which features in the design and manufacture of our high-performance reusable consumer products including absorbent underwear and nursing pads. Find out more about our textile technology on our blog.

How does Confitex's absorbent textile work?

Confitex’s unique absorbent and leakproof textile features a high-tech multi-layered structure:

- The soft, hypoallergenic inner warp layer wicks moisture away from the body, keeping you dry and hygienic all day long. Our Extra absorbency products have a second layer of this fabric for even quicker wicking and extra security.
- The revolutionary centre layer is highly absorbent for maximum moisture retention and reassurance.
- The patented outer layer is waterproof, so there’s no need to worry about leaks. Unlike most other brands, it’s also plastic-free, which means it’s better for the planet and can be tumble-dried without any reduction in performance.

Find out more about our textile technology on our blog.

How absorbent are Confitex products?

We manufacture two absorbencies. The lighter version is designed to provide peace of mind against minor drips and dribbles, and is used in our Everyday underwear. The higher absorbency textile offers superior protection for those who need a little more reassurance, and is used in our Extra underwear and contoured nursing pads. To find out which is right for you consult our Absorbency Guide.

Are Confitex products eco-friendly?

Yes, our products are an environmentally sustainable solution for life's little leaks. They are all plastic-free, reusable and washable, so switching to them will prevent plastic-lined single-use pads, liners, shields and guards from piling up in landfill, where they can take up to 500 years to biodegrade. Our underwear and nursing pads are made from readily biodegradable fabrics, so when they finally do make it to landfill they decompose naturally, making them a more eco-friendly option all round. Find out more on our blog.

Do Confitex textiles contain harmful chemicals?

Confitex products have been extensively tested by leading international laboratory UL and found to be free of potentially harmful substances such as PFOS or PFOA, AZO dyes, organotic compounds, DMFu and CMR. From the outset of designing our textile technology, we have maintained a very strong focus on making our textiles safe for consumers and kind to the environment. With these goals in mind we have sought to avoid significant chemical processes during manufacturing, which is why we dye our yarns prior to textile knitting, rather than once the textiles have been created. This approach uses less processing, resulting in lower PH levels that ensure consumers are not adversely impacted when wearing our textiles over their sensitive body parts. All our products are made from hypoallergenic textiles to ensure they're kind to your skin. This means they contain relatively few or no potentially irritating substances and so minimise the possibility of an allergic response.

How does Confitex's absorbent textile resist odour?

The inner layer of our absorbent, leakproof textile has quick-dry technology, drawing moisture away from the skin, reducing the time bacteria is able to grow and preventing odour while worn.

Does it lose its absorbency over time?

The absorbency of our textile does not decrease over time. Our underwear has been laboratory tested and proven to last as long as ordinary underwear without any deterioration in absorbency.

Where are your products made?

Our products are manufactured in China. Due to the complexity of producing our patented absorbent and waterproof textile, we manage our factory and production first-hand so we can more closely oversee quality assurance and ensure fuller transparency. Our factory and its suppliers are independently audited each year to ensure they meet international Business Social Compliance Initiative best practice across areas including ethical behavior, waste minimization, workplace health and safety, decent working hours and fair remuneration. To protect against child labor, no employees are aged under 18.

ABOUT CONFITEX FOR MEN

Is Confitex for Men right for me?

Our absorbent and leakproof washable trunks are made for men with light to medium bladder leakage. If you have little or no bladder control or if you have bowel incontinence, we're sorry our underwear will not suit your needs – please discuss your options with your healthcare professional or carer. For more information about the absorbency of our products click here. To read real-life stories see our blog.

How do Confitex for Men underwear work?

Confitex for Men trunks are ordinary cloth underwear with the added bonus of a contoured pouch lined with Confitex Technology’s patented absorbent and leakproof textile. Find out more about our patented textile technology here and our independent lab testing here.

What level of absorbency do I need?

Confitex for Men offers two levels of absorbency to suit different needs.

EVERYDAY: Perfect for when you leak just a little when you laugh, cough or sneeze.
EXTRA: For peace of mind when it’s more of a burst than a splash.

For more information about the absorbency of our products click here. To read real-life stories see our blog.

Please note, our underwear is not designed for full bladder voids or fecal incontinence – please discuss your options with your healthcare professional or carer.

How do I choose the right size?

For optimum performance, Confitex for Men underwear needs to fit snugly around the hips and top of the thighs. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are a general guide based on the same international standards as Calvin Klein underwear, but they may not align with your usual sizing, so actual measurements are more likely to result in the perfect fit. Please be aware that for hygiene reasons we generally do not offer refunds on our underwear, so if you are not sure if you have the right size, we recommend purchasing one trial pair to check the sizing first. Click here to consult our sizing guide.

Can I sleep in my Confitex for Men underwear?

Levels of incontinence can vary enormously, and people are often not aware of how much they leak, especially at night. Some might need to get up and go to the toilet in the night, whereas others may experience incidental leakage. Our underwear is likely to handle the latter but not the former. Given this huge variability we don't recommend our underwear as a night solution for everyone, but we know many people find that it works for them, so it really is a matter of an individual's personal situation.

How often should I change my underwear?

Your own comfort is the best guidance. Depending on your level of leakage, you may or may not need to change into a new pair throughout the day, or put on a fresh pair for overnight protection. You may initially feel some dampness but as the absorbent textile wicks the moisture away from your skin this will dissipate. If your underwear does feel excessively damp, it may be a sign you need to change your underwear or perhaps select an increased absorbency.

Can I wear a single-use shield or guard inside my Confitex for Men underwear?

Our underwear is designed to be a complete and simple everyday solution to life’s little leaks. It is not designed to be worn with another pad, liner, diaper, guard or shield, and will fit better and function more effectively on its own.

Can Confitex for Men underwear be used for bowel incontinence?

No, our underwear is not suitable for bowel incontinence. Please discuss your options with your healthcare professional or carer.

Do I still need to go to the bathroom?

Yes you do. Our underwear are designed for light to medium bladder leakage, not full bladder voids.

Why do absorbent underwear cost more than single-use guards and shields?

The original purchase price of a pair of our absorbent underwear may be higher than a pack of single-use guards or shields, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run. Our underwear cost about the same as a pair of Calvin Klein trunks, and last just as long. Plus you're helping save the planet! Read more on our blog.

ABOUT JUST 'N CASE WOMEN'S UNDERWEAR

What is Just'nCase?

Just'nCase underwear and nursing pads offer women an environmentally friendly solution for life's little leaks – whether they be periods, pee, post-baby bleeding or breastfeeding let-down. The Just'nCase range utilises Confitex's high-performance absorbent textile, which offers superior absorption and leak resistance. They're reusable, washable and, unlike most other brands, contain no plastic so it's safe to pop them in the tumble dryer. Shop Just'nCase here.

Is Just'nCase right for me? 

Our absorbent and leakproof washable briefs are ideal for women looking for a convenient, reliable and environmentally friendly way of managing periods, bladder leakage, post-baby bleeding and breastfeeding let-down. If you have little or no bladder control or if you have bowel incontinence, we're sorry our underwear will not suit your needs – please discuss your options with your healthcare professional or carer. For more information about the absorbency of our products click here. To read real-life stories see our blog.

How does Just'nCase underwear work?

Just'nCase briefs are made from a sleek stretch fabric with the added bonus of a gusset lined with Confitex Technology’s patented absorbent and leakproof textile. Find out more about our patented textile technology here and our independent lab testing here.

Is Just'nCase underwear suitable for bladder leakage?

Yes. Our briefs are perfect for women who experience light to medium bladder leakage. They are super absorbent and leak resistant, giving you the confidence to get out and about, feeling dry and protected. They can be worn as a total replacement for single-use products such as pads and panty liners but are not designed to replace adult diapers if you experience heavy incontinence. To see how they measure up against popular single-use products click here.

Is Just'nCase underwear suitable for heavy periods?

Yes. Our briefs are perfect for periods, whether these are light, medium or heavy – choose from two absorbencies to suit your flow. They can be worn as a total replacement for single-use sanitary products such as pads and tampons, or as a backup to tampons or a mooncup.

What level of absorbency do I need?

Just'nCase offers two levels of absorbency to suit different needs.

EVERYDAY: Perfect for light or medium period days, or when you leak just a little when you laugh, cough or sneeze.
EXTRA: For peace of mind on heavy period days, post-birth or when bladder leakage is more of a burst than a splash.

For more information about the absorbency of our products click here.

To read real-life stories see our blog.

Please note, our underwear is not designed for full bladder voids or fecal incontinence – please discuss your options with your healthcare professional or carer.

How do I choose the right size?

For optimum performance, Just'nCase underwear needs to fit snugly around the hips and top of the thighs. We strongly advise that you measure yourself before ordering, rather than just guessing. Our sizing categories (S, XL etc) are a general guide, but they may not align with your usual sizing, so actual measurements are more likely to result in the perfect fit. Please be aware that for hygiene reasons we generally do not offer refunds on our underwear, so if you are not sure if you have the right size, we recommend purchasing one pair to check the sizing first. Click here to consult our sizing guide.

Can I sleep in my Just'nCase underwear?

As long as they feel comfortable and fit snugly, Just'nCase underwear are a great option for night-time period management. However levels of incontinence can vary enormously, and people are often not aware of how much they leak, especially at night. Some might need to get up and go to the toilet in the night, whereas others may experience incidental leakage. Our underwear is likely to handle the latter but not the former. Given this huge variability we don't recommend our underwear as a night solution for everyone, but we know many people find that it works for them, so it really is a matter of an individual's personal situation.

How often should I change my underwear ?

Your own comfort is the best guidance. Depending on your level of flow or leakage, you may or may not need to change into a new pair throughout the day, or put on a fresh pair for overnight protection. You may initially feel some dampness but as the absorbent textile wicks the moisture away from your skin this will dissipate. If your underwear does feel excessively damp, it may be a sign you need to change your underwear or perhaps select an increased absorbency.

Can I wear a single-use pad or liner inside my Just'nCase underwear?

Our underwear is designed to be a complete and simple everyday solution to life’s little leaks. It is not designed to be worn with another pad, liner, diaper, guard or shield, and will fit better and function more effectively on its own.

Can Just'nCase underwear be used for bowel incontinence?

No, our underwear is not suitable for bowel incontinence. Please discuss your options with your healthcare professional or carer.

Do I still need to go to the bathroom?

Yes you do. Our underwear are designed for periods and light to medium bladder leakage, not full bladder voids.

Why do absorbent underwear cost more than single-use pads and tampons?

The original purchase price of a pair of our absorbent underwear may be higher than a pack of single-use pads or tampons, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run. Our underwear cost about the same as a pair of designer panties, and last just as long. Plus you're helping save the planet! Read more on our blog.

ABOUT JUST 'N CASE NURSING PADS

Are Just'nCase nursing pads right for me?

Our super absorbent washable nursing pads are designed to help new mums manage the inevitable leaks that come with breastfeeding. They can be worn during pregnancy to capture colostrum leakage, and are handy to have in your hospital bag for when your milk comes in after birth. Because they're washable and reusable they can be worn throughout breastfeeding and weaning, saving you money and helping prevent plastic-lined, single-use pads from piling up in landfill. Find out more here.

How do they work?

Just'nCase Contoured Nursing Pads are designed to slip inside the cups of your nursing bra or nursing tank to provide an extra layer of defence against let-down and leaks. A silicon matrix pattern on the outside of each pad grips to the inside of your bra cup, holding them in place. Inside each pad, Confitex Technology’s unique high-tech layered absorbent textile quickly wicks moisture away from your skin and captures it in our unique leakproof GravityDriTM pocket at the base of the pad, keeping you dry and hygienic. Find out more about our patented textile technology here and our independent lab testing here.

How absorbent are they?

Just'nCase Contoured Nursing Pads use Confitex's Extra absorbency textile to provide maximum reassurance against leakage. Find out more on our blog.

How do I wear them?

Before use, wash and dry your Just'nCase Contoured Nursing Pad according to instructions provided. Place them inside the cups of your nursing bra or nursing tank with the flat edge toward the bottom of the cup and your nipple approximately two thirds of the way up the curve of the pad.

Will they show through my shirt?

Our contoured pads look similar to a moulded T-shirt bra when worn under clothes. The extra layer of protection prevents nipple show-through and provides security against leakage.

How often should I change them?

Every breastfeeding experience is unique, so everyone’s nursing pad needs will be different and your own needs are likely to change as your breastfeeding journey progresses. For hygiene reasons they should be changed at least once every 24 hours, but some women with heavier leakage prefer to change them more frequently. If they feel heavy and saturated that's a good indication you need a new pair.

Can I wear them overnight?

Yes, it's fine to wear them at night inside a nursing bra or nursing tank.

Do reusable nursing pads cost more than single-use pads?

The original purchase price of reusable nursing pads may be higher than a pack of single-use pads, but because you can wash, dry and reuse them over and over again they will work out cheaper in the long run – plus you're helping save the planet! Read more on our blog.

CARE INSTRUCTIONS

Are your products reusable and washable?

Yes, our fabric underwear are exactly like your ordinary underwear, but with the added bonus of an absorbent panel to collect and retain leaks. They can be hand or machine washed and line or tumble dried, just like ordinary underwear. Our nursing pads can also be hand or machine washed and line or tumble dried. For full care instructions click here.

Do they need to be washed before use?

Yes, our products must be washed and dried before use to activate full absorbency. Remove the hygiene sticker then place in the wash bag provided and wash and dry according to our care instructions.

How long will they last?

Our products have been lab-tested and proven to withstand as many wash and dry cycles as ordinary underwear without any impact on performance.

How do I wash and dry them?

Our products can be thrown in the washing machine with your regular wash. Where they differ from most other absorbent textiles is that their plastic-free composition means that you can also pop them in the tumble dryer. Rinse or soak after use then place in the wash bag they arrived in and wash on delicate cycle below 40°C/105°F, or hand wash separately if you prefer. Do not bleach. Do not add fabric conditioner. Do not dry clean. Remove from wash bag and tumble dry on low heat or dry on a washing line or rack or in an airing closet. To protect from colour fade, dry away from direct sunlight. Wash and dry before use to activate full absorbency.

How long do they take to dry?

Drying time will vary depending on drying method. Because of our textile's absorbent properties it is likely to take a little longer than ordinary underwear to dry (about the same length of time in a tumble dryer as a pair of thick cotton sports socks).

ONLINE SHOP

How do I shop on this website?

1. Select Men or Women in the top menu bar.
2. Select your desired product, then select colour, size and quantity, as applicable.
3. Click the shopping bag in the menu (top right) to proceed to checkout.
4. Enter your contact details and delivery address (our system will securely store your contact information for your next visit). If you are a returning customer, please log in using your email address and password (this will save you time filling in all your details again).
5. Click Continue to Shipping.
6. Check your details and your order then click Continue to Payment.
7. Enter your payment details then click Complete Order.
8. After you complete your order you will receive a confirmation email.
9. Once your product has been dispatched (usually within 24 hours of confirming your order) you will receive an email confirming shipment and another with your tracking number. If you do not receive these emails please check your spam or junk folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please contact us on info@confitex.com or using the form on our Contact Us page.

How do I use a discount code?

To use a discount code please select your items, then proceed to checkout and insert your discount code before you proceed to payment. You can gift a code to someone else but please note each code will function only once. The discount code cannot be used in conjunction with any other offer or promotion.

How do I get my multi-buy discount?

To receive our bundle discounts or free shipping offers, just place items in your trolley as usual. Our system will automatically calculate your eligible discounts and apply them at checkout.

What currencies do you accept?

Unless otherwise stated all pricing on this website is shown in $AUD. All payments are processed in $AUD.

What payment methods can I use?

We accept all major credit cards (Visa, Mastercard, Amex). You can process your payment securely through your choice of payment gateway options – Shopify Payments or PayPal. Your credit card will be charged in $AUD. We will not store your credit card information at any time. Your transaction is 100% safe with us.

I sent you an email. Why haven't I received a reply?

Please allow up to two working days for us to reply to your email. If you have not received a reply by then, please check your spam or junk mail folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please try emailing us again at info@confitex.com or using the form on our Contact Us page.

DELIVERY + RETURNS

How much does delivery cost?

If your order is over AU$140 shipping is free for delivery within Australia. For orders under AU$140 shipping within Australia is AU$9.90. Please email us on info@confitex.com to find out more. For deliveries to New Zealand, USA or UK and Europe please click the flag icon in our website footer to order from your local website.

To find out more please visit our Delivery + Returns page or email us on info@confitex.com.

How long will delivery take?

We aim to have all orders dispatched within one working day. The standard delivery time is 10 working days, but please allow more time during the holidays or at busy times of year. Due to the Covid-19 pandemic and heightened demand for local delivery couriers, you may experience delays in receiving your parcel. Please see here for the most up to date information.

How can I track my order?

We will email you as soon as your order is placed and processed, and then again when your item has been shipped. If you do not receive these emails, please check your spam or junk email folder and ensure info@confitex.com is added to your safe senders list. Still no emails? Please try emailing us again at info@confitex.com or using the form on our Contact Us page.

Where do you ship from?

We ship from New Zealand to addresses both in New Zealand and Australia.

Do I need to pay customs and duties?

Please note, Confitex is not responsible for any duties, taxes or customs fees incurred once orders have been passed to the carrier.
Australian orders are shipped from New Zealand, but you won’t need to pay any duties, taxes or customs fees unless you order more than $1000 of products from us.

What if I need to cancel my order?

We process orders quickly, but will do our best to accommodate any requests. The best way to adjust or cancel an order is to email info@confitex.com

Do I need to sign for my product?

Due to the Covid-19 outbreak many courier companies are practising contactless delivery. Please refer to the policy of your local courier company. You'll find their details in your dispatch notification email.

What is your refund and return policy?

Once you have placed your order you will receive a confirmation email. We recommend checking this carefully to make sure the correct items have been ordered. If there are any problems please email us immediately on info@confitex.com. Because of the intimate nature of underwear and maternity products, for hygiene reasons we generally do not offer returns, refunds or exchanges.

What if I receive a faulty item?

We take pride in the excellence of our products, but should you find a fault with one of our products please advise us on info@confitex.com within 60 days of your purchase and if we also deem it a fault we will replace it at no charge.

What if I receive an incorrect item?

We're proud to say this rarely occurs, but if you do receive an incorrect item please get in touch with us on info@confitex.com within 30 days of your purchase.